Amazon Call Center Area Manager Job: Amazon is searching for a passionate and results-oriented Seasonal Call Center Area Manager to join their vNHE Call Center team in Tempe, Arizona. In this leadership role, you’ll be responsible for overseeing a team of call center associates, ensuring smooth operations, and driving performance toward customer satisfaction.
Summary of Amazon Call Center Area Manager Job
| Field | Information |
|---|---|
| Job Title | Amazon Call Center Area Manager |
| Job Company | Amazon.com Services LLC – A57 |
| Employment Type | Seasonal, In-person |
| Location | Tempe, AZ |
| Part Time/Full Time | Full Time |
| Compensation | Competitive salary and benefits package |
Amazon Call Center Area Manager Job Responsibilities
- People Management (Lead & Motivate Your Team):
- Lead and manage a team of 10-20 Call Center Associates.
- Provide direction, coaching, and development to Team Leads.
- Set clear performance expectations and hold your team accountable for achieving results.
- Conduct performance reviews and implement action plans for improvement.
- Build strong working relationships and a positive team culture.
- Operations Management (Ensure Efficiency & Quality):
- Manage call center workflow, effectively delegate tasks, and handle escalations.
- Analyze data and metrics to identify areas for improvement.
- Proactively address issues and implement solutions to maintain high service levels.
- Ensure adherence to Service Level Agreements (SLAs).
- Develop and achieve performance goals to meet customer support expectations.
Amazon Call Center Area Manager Job Basic Qualifications
- Bachelor’s degree
- 2+ years of experience in program/project management, operations, or call center management
- 2+ years of experience leading teams, preferably in customer service
- Excellent communication skills (written, verbal, presentation)
- Strong teamwork abilities
- Proficiency in Microsoft Office Suite (particularly Excel)
Preferred Qualifications
- Experience with change management and a proven ability to implement new processes
- Ability to work effectively in a dynamic and ambiguous environment
Also See: Amazon Seasonal Staffing Admin Job: Be the Face of Amazon to New Hires in 2024
Amazon Call Center Area Manager Job Requirements
| Category | Requirement |
|---|---|
| Education | Bachelor’s degree |
| Experience (Minimum) | 2+ years in program/project management, operations, or call center management |
| Experience (Minimum) | 2+ years of leading teams, preferably in customer service |
| Skills | Excellent communication (written, verbal, presentation) |
| Skills | Strong teamwork abilities |
| Skills | Proficiency in Microsoft Office Suite (particularly Excel) |
Benefits of Working at Amazon
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and exciting environment
- Make a real impact on customer satisfaction
- Career development and growth opportunities
Ready to Join the Amazon Team?
If you’re a passionate leader with a customer-centric focus and a desire to drive results, we encourage you to apply!
Note:
- This is a seasonal, in-person role located in Tempe, AZ.
- Flexibility is required to support a 24/7 operating environment and work various shifts, including weekends.
To Apply:
Originally from Cyprus, Yaren is an island girl who writes about all things travel and expat life. As a Languages major, she loves learning about different languages, cultures, and countries all over the world. After studying in the UK and France, interning in Belgium, and backpacking in Latin America, Yaren wants to continue traveling for as long as she can. She wants to show that the best things in life come when we push our limits and broaden our horizons.
