Remote IT Support Technician Job at Escola de Engenharia de Piracicaba (Green Mountain Falls, CO)
Remote IT Support Technician Job: Escola de Engenharia de Piracicaba (EEP) is seeking a skilled and motivated IT Support Technician to join their team in Green Mountain Falls, CO. This is a full-time, entry-level, remote position.
Summary of Remote IT Support Technician Job
| Field | Information |
|---|---|
| Job Title | IT Support Technician |
| Job Company | Escola de Engenharia de Piracicaba (EEP) |
| Location | Green Mountain Falls, CO |
| Employment Type | Full-time |
| Benefits | Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k) retirement plan, Paid time off, Flexible spending account |
Remote IT Support Technician Job Responsibilities
- Technical Support:
- Be the first point of contact for all user-level IT questions.
- Respond to user needs in a timely and efficient manner.
- Troubleshoot hardware, software, and network issues.
- Install and configure hardware and software components.
- Repair or replace damaged computer hardware (occasional).
- Client and colleague interaction:
- Develop and maintain positive relationships with clients from various departments and executive levels.
- Actively listen to user needs, understand their technical problems, and implement solutions.
- Documentation and Record Keeping:
- Manage technical documentation.
- Maintain accurate and detailed descriptions of services performed while on a service call.
- Additional duties:
- Assist with installation of network and camera cabling (occasional).
- Assist with installation of wired/wireless networks, security camera systems, phone systems, and door access systems (occasional).
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Remote IT Support Technician Job Skills Required
| Skill | Description |
|---|---|
| Technical Skills & Problem-Solving | A strong foundation in technical knowledge is needed to troubleshoot hardware, software, and network issues. |
| Interpersonal & Communication Skills | Excellent communication skills are essential to interact effectively with clients from various departments and understand their technical needs. |
| Ability to Work Independently and Collaboratively | The ability to manage tasks independently and collaborate effectively with colleagues is crucial. |
| Prior Technical Support Experience (Preferred) | Previous experience in a technical support role is a plus, but not mandatory. |
| Knowledge of Door Access Systems, Cabling and Network Administration (Preferred) | Proficiency in these areas is advantageous, but not required. |
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Remote IT Support Technician Job Benefits
- Competitive benefits package, including (but not limited to):
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Paid time off
- Flexible spending account
Additional Information
- Number of Employees: 51-200
- Industry: Higher Education
- Application Status: Open (19 applicants so far)
Are you a technical whiz with a knack for helping others?
If you are a highly motivated individual with strong technical skills and a desire to work in a fast-paced environment, then we encourage you to apply!
Jessica grew up in California, where she learned to love the beach and sunny weather...and then spent the last eight years living in the snowy mountains of Utah. After earning her bachelor's degree in English, Jessica decided to fulfill her dreams of traveling the world. Her latest traveling adventures were in Venice, Rome, and Athens, with England next on the list. If she isn’t spending time with her friends and family, you can almost always find her around her sweet standard poodle, Maximus.
